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FAQ

FAQ

Are wooden toys safe for children?

Yes, all of our wooden toys are made from high-quality, eco-friendly materials that meet safety standards for children's toys. We prioritize the safety and well-being of children, ensuring that our products are free from harmful chemicals and toxins.

What types of wood do you use?

We carefully select high-quality, sustainable wood to craft our toys, ensuring they are durable, safe, and beautiful. We primarily use beech, walnut, and mahogany—each chosen for its unique qualities.

  • Beech is a strong, smooth-grained wood that’s perfect for toys, offering durability and a gentle texture for little hands.
  • Walnut is a rich, dark hardwood known for its stunning natural color and strength, making it ideal for timeless, heirloom-quality pieces.
  • Mahogany is a classic wood with a warm tone and excellent resistance to wear, ensuring our toys stay beautiful and sturdy for years to come.

All our woods are non-toxic, sustainably sourced, and finished with child-safe materials, so you can feel confident that our toys are as safe as they are charming!

Do you use a finish on your toys?

Yes! We use Bee Good Wood Oil to finish our wooden toys, ensuring they are both beautifully protected and completely safe for little hands. Made in small batches since 2008, this high-quality finish combines pure local beeswax, food-grade mineral oil, and other wood-preserving oils to create a natural, child-safe, and water-resistant protective layer. Originally designed for food-contact surfaces like cutting boards and wooden utensils, it deeply nourishes the wood while enhancing its natural beauty. Plus, the fragrant beeswax comes from local hives in Asheville/Bee City USA, adding a touch of craftsmanship and care to every toy we create!

How do you care for wooden toys?

Wipe with warm, soapy water—don’t soak! Let it dry completely. If needed, smooth rough spots with fine sandpaper, especially on the edges. To keep your toy in top shape, rub on a light coat of food-grade oil like olive, coconut, or flaxseed using a clean cloth.

Are wooden toys suitable for any age?

Our wooden toys are designed for children of various age groups, typically ranging from toddlers to early school-age children. Each product includes age recommendations to help parents select the most appropriate toys for their child's developmental stage.

Do wooden toys help with development?

Wooden toys encourage essential developmental skills such as fine motor skills, hand-eye coordination, problem-solving abilities, and imaginative play. Engaging with these toys can enhance cognitive development and foster creativity in children.

Are painted toys safe?

Our toys are printed with non-toxic, water-based inks that are completely safe for children.

Are wooden toys eco-friendly?

Yes! They are biodegradable, often made from sustainable wood, and don’t contribute to plastic waste.

Do wooden toys splinter?

High-quality wooden toys are carefully sanded and finished to prevent splinters. If needed, you can smooth rough spots with fine-grit sandpaper.

Are wooden toys Montessori-friendly?

Yes! Many wooden toys align with Montessori principles by promoting hands-on learning and sensory development.

Shipping questions

How long will it take for my order to arrive?

Orders typically ship within 3-5 business days and arrive within 8 days, depending on your location.

How much does shipping cost?

DOMESTIC SHIPPING RATES AND ESTIMATES
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

Economy
5 to 8 business days • Orders $75.00 +       Free
5 to 8 business days • Orders 0lb–5lb         $4.90
5 to 8 business days • Orders 5lb–70lb       $19.90

Standard

3 to 4 business days • Orders 0lb–1lb          $6.90
3 to 4 business days • Orders 1lb–5lb          $9.90

Do you offer free shipping?

Yes! We offer free shipping on orders over $75 within the continental US.

Can I track my order?

Absolutely! Once your order ships, we’ll send you a tracking number so you can follow its journey.

Can I purchase your toys as gifts?

Absolutely! Our wooden toys make perfect gifts for any occasion, including birthdays, holidays, and special celebrations. Their unique designs and educational benefits make them a thoughtful choice for parents and caregivers.

Do you offer gift wrapping or special packaging?

Our toys arrive in a sustainable cotton travel bag, but we do not offer other gift-wrapping at this time.

Can you ship my order directly to the recipient?

Absolutely! We’d love to ship your order directly to the recipient! Just enter their shipping details at checkout, and we’ll take care of the rest.

Can I change my shipping address after placing an order?

If your order hasn’t shipped yet, we’ll do our best to update the address. Contact us ASAP!

What if my package is lost or delayed?

If your package seems delayed or lost, please reach out to us, and we’ll help resolve the issue.

Returns questions

What if my order arrives damaged?

In the event that your order arrives damaged in any way, please contact us at hello@millerboysvintagetoys.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

What is your refund policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@millerboysvintagetoys.com

Do you offer returns on all products?

Certain types of items cannot be returned, like custom products (personalized items), sale items or gift cards.

Secure transactions

Shop with Confidence. Your Security Matters!

Every purchase on our store is protected by industry-leading security features, ensuring a safe and worry-free shopping experience.


🔒 SSL Encryption – Your data is encrypted and secure, keeping it safe from unauthorized access.

💳 PCI Compliant – We meet the highest security standards for handling payment information.

🛡️ Fraud Detection – Shopify’s built-in tools help detect and prevent fraudulent transactions.

Secure Checkout – Features like 3D Secure authentication add an extra layer of protection.


With these safeguards in place, you can shop with total confidence, knowing your sensitive information is always protected. Your trust is our priority!

Simple checkout

Fast, Simple & Hassle-Free Checkout!

We’ve made checkout quick and effortless, so you can spend less time filling out forms and more time enjoying your purchase!

🚀 One-Page Checkout – See everything at a glance, no endless clicking.

Shop Pay Integration – One-click checkout with saved payment and shipping details.

🔹 Reduced Friction – Fewer steps, fewer fields, no unnecessary distractions.

📱 Mobile-Optimized – Easy, secure, and seamless on any device.


With a fast, frustration-free checkout, shopping with us is easier than ever. Happy shopping! 😊🛍️

Get in touch

Have questions? Get in touch with us at any time at hello@millerboysvintagetoys.com